Domestic orders over $150 (not including tax & shipping), are elgible for free "Ground" shipping.
Email
HELP@supermuse.com
Ordering
Orders can only be placed online using our secured checkout process. To reduce fraudulent transactions, we are only able to ship orders to the billing address used to complete the transaction.
Orders can be paid for using any of the below payment methods:
- Credit Card (Visa, MasterCard, Discover, Amercian Express)
- PayPal
- Google Checkout
* All billing information is encrypted through our Merchant Service Provider and is protected through SSL protocol on all popular browsers.
Domestic Shipping Costs and Methods
| Method |
Cost |
Expected Arrival |
| UPS Ground |
$10 |
3-5 business days |
| UPS 3 Day |
$25 |
3 business days guaranteed |
| UPS Next Day |
$45 |
Next business day guaranteed |
Domestic Guaranteed Shipping
Orders placed before 1 PM PST (US Pacific Time) using guaranteed shipping methods will be processed same-day.
Domestic orders over $150 (not including tax & shipping), are elgible for free "Ground" shipping.
APO/FPO/DPO Shipping
We now ship FREE to military addresses using USPS Priority Mail. Transit times vary and are not guaranteed by USPS. At this time we are unable to ship to P.O. boxes.
Shipping Restrictions
Supermuse complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our venders.
Domestic Returns Policy
- Items must be returned within 30 days from date order was placed.
- Items must not be worn, altered or washed.
- Items must have all tags attached.
- Footwear must include the orginal shoebox, in its orginal condition, without postage labels.
- Intimates and Swim Apparel are FINAL SALE.
- Jewelery Items are FINAL SALE.
- Markdown Items are FINAL SALE.
- Final Sale items can not be returned or exchanged.
Return Instructions
All return shipping costs are to be paid by the customer. Please follow the below instructions to help expedite the returns process.
- Place eligible item(s) in original shipping packaging (if possible).
- Clearly write original order # on outside of package.
- Mail package(s) to: Returns Department: 1048 Santee St. #600 - Los Angeles, CA 90015
- Credits will be processed to the orginal payment method.
- Returns are processed within 2 business days of arriving out our facility.
- Credits posting to your account are dependent upon the issuing institution. In extreme cases, credits can take up to 2 weeks to post to your account.
*If you believe your item was defective, please contact our Customer Care Department at HELP@SUPERMUSE.COM, for further assistance.
Exchanges (Domestic Only)
All returns are eligible for an exchange with free ground shipping! Just follow the steps provided:
- Place a new order for the item(s) you want. Make sure to select "Ground" as the shipping method.
- Email our Customer Care Department, HELP@SUPERMUSE.COM , with the following information:
- Original Order #
- Item(s) Being Returned
- New Order #
- Our Customer Care team will email you a confirmation of the refunded shipping amount and your tracking #.
- Returned items will follow our standard return policy (listed on this page).
International Shipping Costs and Methods
| Method |
Cost |
Expected Arrival |
| Standard |
$35 |
2-4 Weeks |
| Express |
$50 |
1-2 Weeks |
FREE International Shipping
International orders over $300 (not including duties/taxes/fees & shipping), are elgible for free "Standard" shipping.
Shipping Restrictions
Supermuse complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our venders.
International Returns Policy
- Items must be received within 30 days from date order was placed.
- Items must not be worn, altered or washed.
- Items must have all tags attached.
- Footwear must include the orginal shoebox, in its orginal condition, without postage labels.
- Intimates and Swim Apparel are FINAL SALE.
- Jewelery Items are FINAL SALE.
- Markdown Items are FINAL SALE.
- Final Sale items can not be returned or exchanged.
International Return Instructions
All return shipping costs are to be paid by the customer. Please follow the below instructions to help expedite the returns process.
- Place eligible item(s) in original shipping packaging (if possible).
- Clearly write original order # on outside of package.
- Mail package(s) to: Returns Department: 1048 Santee St. #600 - Los Angeles, CA 90015
- Credits will be processed to the orginal payment method.
- Returns are processed within 2 business days of arriving out our facility.
- Credits posting to your account are dependent upon the issuing institution. In extreme cases, credits can take up to 2 weeks to post to your account.
*If you believe your item was defective, please contact our Customer Care Department at HELP@SUPERMUSE.COM, for further assistance.
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